Category: General
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Using Culture as a Lens to Solve Organizational Challenges
Years ago, when dealing with a team facing lots of interpersonal issues and a lack of safety, where people were not able to work together, and nothing seemed to work, I turned to the Culture Map, created by Dave Gray, as a way to help the team map, understand, and transform their culture. Since then, I’ve frequently…
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Creating Focus Through User Needs Mapping and Core Domain Mapping
A team I’m coaching faced a challenge with the demand for their team’s services far exceeding the amount of work they could deliver. Here’s a look into an ongoing exercise I began with this team to help them get control of their work, and how I combined User Needs Mapping, Core Domain Mapping and Team…
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Mapping Options Using a Risk-Value Matrix
When it comes to dealing with all of the things competing for your attention, one habit I’ve picked up from practicing Getting Things Done for over ten years is to start writing down everything that’s on my mind and putting it all into an Inbox. The people I work with always have more work to…
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Why Work Waits
One of the most common challenges I face when coaching teams is getting their work unstuck and flowing. When I start working with teams, they always seem to be dealing with the same problems: My approach to helping teams get out of these situations is less about changing how the team does their work and…
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Miroverse Template: Squad Health Check
In March of 2022, my Squad Health Check Miro template got published to the Miroverse. The Squad Health Check, originally developed at Spotify, allows teams to reflect on topics like “Is work fun?” and “Are we learning?” or “Do we have a good sense of our mission?” and more. Making it available as a Miro…
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Empowering Teams Instead of Telling Them What to Do
In the context of organizational change, whether it’s part of a formal “Agile Transformation” or just trying to make things better, one behaviour I frequently have to deal with is when Directors or VPs, who I’ll refer to as management, tell me something along the lines of “The teams need to do this.” They might…
Flow Focused 