One practice I often see organizations adopt but struggle with is Gemba Walks. Gemba Walks, sometimes called "go and sees," originated from the Toyota Production System, and the principle behind them is that to truly understand what is going on, you have to go where the work gets done and see what is happening. The … Continue reading Comparing and Remixing the Gemba Walk
I've never been a fan of any of the reports you get from Jira, but I've especially felt like the control chart should be more useful for all the information it provides. A few weeks ago, I created a new custom filter that changes what information is displayed, which helps me quickly visually scan a … Continue reading Quick Jira Control Chart Aging WIP Hack
When I work with teams who have undergone Agile or Product training, these teams often have large backlogs of work and boast about the importance of prioritizing work based on value. I'm currently helping a team that went through such training years ago, but these practices of having a backlog and focusing on customer value … Continue reading Snapshot: Introducing Ready Options to a B2B Service Team
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