Starting a Wardley Map with a Mental Model Diagram

Last time, we discussed a team where, to secure funding, they needed to present a strategy of where and how to invest. The team began by holding a series of workshops that I facilitated. In those workshops, I introduced the concept of Mental Model Diagrams that helps to match users' needs with features that support … Continue reading Starting a Wardley Map with a Mental Model Diagram

Capturing Customer Jobs Using a Mental Model Diagram

Recently, my client asked for my help facilitating a series of strategic planning workshops. In order to secure funding for the next fiscal year, they needed to develop and present a strategy for their platform for the next ten years describing where to invest. To create that strategy, each workshop in the series would focus … Continue reading Capturing Customer Jobs Using a Mental Model Diagram