Year: 2022

  • Starting a Wardley Map with a Mental Model Diagram

    Last time, we discussed a team where, to secure funding, they needed to present a strategy of where and how to invest. The team began by holding a series of workshops that I facilitated. In those workshops, I introduced the concept of Mental Model Diagrams that helps to match users’ needs with features that support […]

  • Capturing Customer Jobs Using a Mental Model Diagram

    Recently, my client asked for my help facilitating a series of strategic planning workshops. In order to secure funding for the next fiscal year, they needed to develop and present a strategy for their platform for the next ten years describing where to invest. To create that strategy, each workshop in the series would focus […]

  • Learning Agile with ChatGPT

    I spent some time experimenting with OpenAI’s ChatGPT product to ask it some questions about agile and was blown away by the results. Using this tool made it feel like I was getting a sneak peek into the future. I asked it a series of increasingly challenging questions. I started with some straightforward questions, asking […]

  • Turn Jira’s Control Chart Into a Lead Time Scatterplot

    In an earlier post, Quick Jira Control Chart Aging WIP Hack, I walked through the process of using Jira’s control chart report to get a view of a team’s aging work in progress. Aging work in progress is a simple and effective tool to help manage a team’s work. Soon after publishing that article, I […]

  • Comparing and Remixing the Gemba Walk

    One practice I often see organizations adopt but struggle with is Gemba Walks. Gemba Walks, sometimes called “go and sees,” originated from the Toyota Production System, and the principle behind them is that to truly understand what is going on, you have to go where the work gets done and see what is happening. The […]